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FAQS2022-06-29T10:32:08+08:00

FAQS

Basic Situation

Are you factory or trading company ?2021-08-15T15:34:14+08:00

We are the factory in the filed of hydraulic jacks since 2007.

Where are you located, can I visit your factory ?2021-08-15T15:34:52+08:00

We located in zhejiang province Jiaxing city, in the middle of Shanghai Hangzhou, Ningbo, 1-2 hours from airport to our factory. And 40 minutes to High-speed railway station. Welcome to visit us and we can pick up to the airport or railway station.

What’s your payment items ?2021-08-15T15:35:46+08:00

Our payment is 30% deposit, after we complete all the goods, We will notify you to arrange the inspection, after the inspection is passed, need paid the balance payment and then arrange shipment.

Can you do OEM for me ? What’s the conditions ?2021-08-15T15:36:21+08:00

Yes, we can do OEM, the conditions included: 1. offer the design files to print; 2. Your brand authorization letter; 3. More than 2000pcs/item do not need to pay the plate making fee, or need to pay the plate making fee.

Why other suppliers are cheaper than your’s ?2021-08-15T15:36:57+08:00

Our pricing is carefully set based on years of market experience, You can find lower prices in the market, and no one can say their prices are the lowest. Because the quality and after-sales service are to be calculated in the cost, so we can only in the premise of ensuring quality and excellent after-sales service, try to control profit margins to attract more orders.

What transportation methods are available?2021-08-15T15:37:27+08:00

Usually shipping is the most popular and the lowest freight, it takes a little longer; Rail transportation is suitable for inland areas, fast, and the price is slightly higher than sea transportation; Air freight is the fastest, but the price is high, and very few people use it in our industry.

How long we can received the cargo we purchased ?2021-08-15T15:38:21+08:00

Taking the shipment to the United States as an example, under normal circumstances, it takes 30-40 days to prepare the goods and the transportation time is about 30 days. So it usually takes about 60 days that means about 2 months. For specific plans, please contact us.

Product Related

Have you free sample available to send me ?2021-08-15T16:04:14+08:00

Yes,we can offer you some samples for free, you just only need to pay the express cost and send to your company directly. We need your company informations and address, your express account. Also if you have container or cargo will be delivery soon, we can send the samples to your supplier company, delivery with your cargo together.

What’s your minimum order quantity?2021-08-15T15:40:02+08:00

According to new trends, orders will be smaller but more frequently. Our (MOQ) minimum order quantity: iMultiple items , 2 pallets of goods, the gross weight is about 2 tons. Because sea bulk cargo accepts at least 2 pallets of cargo.

How to ensure that the product is what I want ?2021-08-15T15:40:25+08:00

Our goods are produced under contract. After the production is completed, you can arrange a third-party inspection, or we will video or live broadcast the inspection process to you, and send you the final inspection report, you can make a final confirmation to ensure that this is the goods you need.

How are your products packaged? is it strong enough?2021-08-15T16:06:11+08:00

Our product packaging is product color box + shipping carton, it is suitable for load container in our factory directly, It is rare that the outer packaging and color box are damaged after the customer receives the goods. Also for the bulk cargo, we recommend packaged with pallet, Can effectively reduce the damage to the packaging of the goods.

The delivery time and do you have stock in your factory ?2021-08-15T15:41:13+08:00

In general the delivery time will be about 40 days for oen container, bulk cargo can be about 20-30 days, according to the produce plan.

Are there more colors availables ?2021-08-15T15:41:39+08:00

Yes, Product colors can be customized.

I want a quotation, what informations need to be provided ?2022-06-22T09:08:19+08:00

It’s better you can send us products’ data, quantity, and do you need use your logo on products. We will reply with our best quotation ASAP.

Guarantee Related

How long is the warranty time ?2021-08-15T15:42:27+08:00

The warranty is 12 months.

What to do if there is quality problem ?2021-08-15T15:42:46+08:00

For damage caused by non-human factors, we will send a brand new product of the same model in the next order, or deduct the amount of the damaged product in the next order. You need to provide pictures or videos of products with quality problems.

What to do if the packaging is broken ?2021-08-15T15:43:05+08:00

usually we will provide 2% Free Extra Packaging Material in case of the accident damage under transportation.

Can you offer some additional accessories be provided ?2021-08-15T15:43:25+08:00

Yes, we will provide 2% Free Extra Set Of Seal Rings, for products repair.

Does my payment will be safe, Will you disappeared?2021-08-15T16:20:03+08:00

The company’s transfer to the company is the safest. For one person may disappear when the payment is received. But company can’t, every company has a formal record in the government department, and you can recover the payment through formal and legal channels. Since 2007, we have been deeply involved in this industry. We have experienced skyrocketing materials and large changes in exchange rates. We have never received payment, and then you can not contacted anyone, and non-delivery.

Other Services

What to do if we have no import experience before ?2021-08-15T15:44:09+08:00

No import experience is not a big problem now: 1. You can find an agent company in your own country to handle all the customs clearance procedures. Our company is responsible for completing all the procedures required for export in China; 2. We can provide Door-to-door service, that is, we complete the procedures required for exporting goods in China, the procedures for customs clearance in your country, also the logistics costs to your company address.

I am a retailer, a small wholesaler, E-commetce business, what should I do if the quantity is small right now ?2021-08-15T15:44:31+08:00

This is an important trend in future trade development, and we need to embrace this change. All types of goods add up to 2 m³ or about 2 tons. Bulk cargo can be sent by sea. For example, about 400 pcs hydraulic jacks, the gross weight will be about 2 tons.

Can you help to find other products we needed and arrange to ship ?2021-08-15T15:44:54+08:00

Yes, We can provide sourcing services, and help to arrange delivery together. we need you to provide complete product information, common problems so that we can find high-quality suppliers faster.

Does the product have patent protection ?2021-08-15T15:45:25+08:00

Our products do not involve patent issues and can be sold with confidence.

Tool Higher is committed to providing customers with the best quality services and products: Hydraulic Bottle Jack, Scissor Jack, Floor Jack, Jack Stand, Screw Jack, Farm Jack, Car Creeper, Car repair stool, Car air Pump …

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CONTACT US

Email : info@toolhigher.com

Telphone: +86 18157365773                                      

Address: Buliding 11,Kangqiao Incubator, Xitangqiao, Haiyan,Jiaxing,Zhejiang,China

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